Refund policy
Returns & Refunds Policy
At Punny Prints, every item is custom-printed specifically for your order. Because we do not carry inventory, we have a very specific return process:
1. 14-Day Return Window
You have 14 days after receiving your item to request a return. After 14 days, we unfortunately cannot offer a refund or exchange for any reason.
2. Approval & Shipping Process
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Mandatory Approval: You must contact us at emailpunnyprints@gmail.com and receive written approval before shipping any items back. Items sent without prior approval will not be accepted.
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Shipping Costs: The customer is responsible for all return shipping costs.
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Address: We will provide the specific US return address once your request is approved.
3. Eligibility for Refunds
Because our products are custom-made to order, refunds and returns are only eligible if:
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We shipped you an item, size, or design different from what was recorded in your original order.
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The item arrived defective or damaged.
We cannot accept returns for buyer’s remorse or incorrect size selection by the customer, as we do not store inventory to resell returned items.
Condition of Items
To be eligible for an approved return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If successful, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the transaction.
Questions? Contact us at emailpunnyprints@gmail.com for any questions regarding your specific order.